Privacy Policy
Last updated: October 10, 2026. CanTheseShoesBeFixed.com helps people request an initial photo review of footwear they may want to repair. This policy describes the information collected through this website and how it is used.
Information you provide
When you request a shoe repair assessment, we collect the name, email address, and other information you enter, including an optional phone number, postal code, shoe category, description of the problem, and uploaded photographs. We also retain the consent selection and submission details needed to process the inquiry.
How information is used
We use this information to review your footwear inquiry, contact you regarding potential repair options, provide customer support, and manage the request. An initial photo assessment does not guarantee repairability or establish a final repair price. Please do not send shoes until shipping or service arrangements are confirmed.
Service providers and sharing
Requests may be reviewed by the team supporting Shoe Repair Club and College Park Shoe Repair, as appropriate for the inquiry. Website hosting, form-processing, email, and technical service providers may process information to help operate the site. We do not automatically sell, transfer, or distribute your contact details or photographs to unrelated independent repair partners. Any future third-party local repair matching will require a separate, clearly presented choice before information is shared with that partner.
Photographs and security
Upload only photographs relevant to your shoes. Do not include identification documents, financial information, people, or sensitive personal details in submitted photographs or messages. Submissions are stored in the website’s administrative form system and may be delivered to the repair team’s email. Access should be restricted to authorized personnel. No website or email system is guaranteed perfectly secure.
Retention and requests
We retain inquiries for the time reasonably needed to respond, manage customer service records, and comply with applicable obligations. You can contact us to request access, correction, or deletion of information associated with your inquiry, subject to applicable exceptions. This policy will be updated as retention schedules and service arrangements are finalized.
Cookies and technical information
Our website and its hosting, security, and form systems may use cookies and technical data such as IP address, browser details, and timestamps for functionality, security, and troubleshooting. Any additional analytics or advertising services should be disclosed here before they are introduced.
Contact
For questions about this policy or your submitted inquiry, contact shoerepairclub@gmail.com.